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privacy policy

Overview

The Naturals Company for Trading and Supplying Cosmetics L.L.C . is committed to respecting the privacy of all website users: https://www.elenacosmetics.net/and smart phone applications (hereinafter referred to as the “website/application”) and the protection of any personal information obtained and/or used as part of the process of collecting data and/or personal information provided by the user when using the website/application in stores or by phone or Email (hereinafter referred to as "other means"). This personal information will be collected and/or used in accordance with the Privacy Policy.

Your express consent to the collection and use of information

Elena cosmetics reserves the right to collect the user's personal information such as name, address, phone number, e-mail address, etc., in addition to his demographic data, transaction information, and personal profile such as Internet Protocol (Internet Protocol) address, Internet domain, browser, referrer information, user agent, or any other relevant information used as part of From the process of collecting data such as the use of cookies or some other information provided by the user (“Personal Information”) when using the Website / Application by other means as described in the Privacy Policy. We store all this information on secure servers and treat it as strictly confidential information.

Your use of this website/application by other means implies your express consent to the collection, transfer, processing, use and storage of any personal information under the privacy policy contained herein. If you do not agree with any of the terms and conditions set forth in the privacy policy, or for more information, please contact us directly through e-mail elena@elenacosmetics.net We will provide the necessary assistance. Your access or use of the website/application by other means grants Elena cosmetics a perpetual, non-exclusive, worldwide license without fee or charge to use your personal information for the purposes set forth in this document.

We do not sell your personal data to third parties; However, we sometimes share some of selected customers' information with third parties:


  • Other companies such as payment service providers, warehouse services and delivery companies to complete the payment process and manage your order, including delivery and retrieval of the order.
  • Government agencies or other authorities when necessary to comply with the provisions and laws, or to assist in the application of the law, or to protect the property rights or any other rights of Elena cosmetics.
  • Agencies that assist Elena cosmetics in compiling statistics about site visitors, sales, demographic data and other business information that enables us to customize the services we provide to our customers.

 

We will retain and use your personal data for Elena cosmetics business purposes as permitted by law, and promptly dispose of such personal data in a secure manner.

Depending on where you live, we may transfer your personal information within or outside the European Economic Area and in the process of transferring the information ensure a similar degree of protection by ensuring that it is transferred only to countries that are considered to provide an adequate level of protection for personal information and under contractual terms that ensure adequate protection for data.

In relation to the personal information we process on your behalf, you have the right to:

  • Have a copy of your personal information
  • Asking us to correct inaccurate personal information
  • to request that we delete your personal information;
  • Limit our use of your personal information
  • Object to our use of your personal information

If you wish to exercise any of these rights you must confirm your identity with us

Social media data collection

When you log in via social media on websites and apps, we keep the following details:

  1. First and last name We reserve first and last names for display on profile.
  2. Profile Picture Any picture used as a profile picture is not stored on our servers, it will only be used as a display picture for the customer.
  3. Email Email is preserved for display in the profile. It is also used for optional subscription to advertising campaigns and/or to assist the customer in the event of any inquiries regarding the websites/applications.
  4. Facebook/Google ID The social media ID is kept to verify that the user is logged in to the websites/applications using the registration information A customer wants to delete the details they have provided us, he should contact the customer service team at here By submitting a request or via live chat, and his request will be processed within 24 hours.

Cookies

As part of the usual information collection process on our websites, we place cookies on your device in order to identify you and/or as a means of tracking your access time to website pages as well as to improve your browsing experience in line with your preferred settings. Cookies are small pieces of data that a website automatically sends to your computer, tablet or phone while you are browsing the website.

On our website, we use two types of cookies:

  • Cookies for the time of “access to pages”, which allow the user to:
  • transfer information from one page to another on our website without having to re-enter the information again;
  • Access to information stored when you log into your online account.
  • "Persistent" cookies that allow us to provide you with tailored content on our site by helping us to store the following information.
  • Any personal information you provided to us on previous visits to our site.
  • The number of your visits to our site.
  • your favorite settings.

Third parties cannot identify customers using cookies.

We also reserve the right to use any third-party advertising company to display ads on our websites. These ads may also contain cookies. Although we may use cookies in other parts of our websites, cookies related to advertising or from third-party sources may be collected by any third party without direct interaction or control over these processes. None of the cookies used by Elena cosmetics are permanently stored on your device, but all cookies are automatically deleted from your device either when you close your browser or when the page on the site expires.

By using our websites, you agree to the storage of cookies on your device. If you do not want our website to store cookies on your device, you can set your browser settings to "block cookies" or inform/notify you if cookies are being sent (for more information about cookies, you can see your browser's "help" page). Disabling cookies on your device will prevent some pages of the site from being displayed or displayed incorrectly.

To enable cookies:

If you do not have sufficient information about the Internet browser you are using, please do the following:

For Windows computers: Click Help in the browser and select About.

For Mac computers: When the browser window opens, click the Apple menu and choose About.

To learn more about cookies in general and how to deal with them, you can visit the websitewww.aboutcookies.org.

If you wish to disable cookies, please visit the Network Advertising Initiative website (opens in a new window).

Please note that we are not responsible for the content of external websites.

Protect personal information from access or use by third parties

To ensure the protection of your personal information, we store all personal information on a secure server and endeavor to use procedures designed to protect personal information from random or unauthorized access, destruction, use, alteration or disclosure. We work to keep your personal data confidential and secure in accordance with the Privacy Policy contained herein, as well as to ensure that necessary technical and organizational measures are in place to prevent accidental or unlawful destruction, accidental loss, unauthorized disclosure or access or any other form of unlawful use. Although we endeavor to take all commercially applicable security measures for the handling of all personal data, users of our websites/applications acknowledge and agree that Elena cosmetics does not control the transmission of information or data through our websites/applications or through any electronic or media medium. other.

Modifications to the Privacy Policy

As we constantly make adjustments and updates to our systems and services to improve the level of service we provide to our customers, Elena cosmetics has the right to review, amend or change the terms and conditions of this privacy policy at any time without notice. Subsequent and/or permanent use of our Websites/Apps on other means following the posting of modifications to the Privacy Policy will be deemed your acceptance of such modifications.

Third party websites

Our websites/applications may contain links to other websites, and we are not responsible for any other websites or for the privacy practices of those non-affiliated websites or any content or ways these websites handle information about their visitors or users. We strongly advise that you review the privacy policies of all websites you visit to learn how they handle your personal data.

All credit/debit card details and personal information will not be stored, sold, shared, rented or given to any third party.

Warranty and guarantee

The User acknowledges that Elena cosmetics makes no warranty, guarantee or representation of any kind regarding the control, collection, correction, access, processing, use, storage, protection or transmission of personal information or regarding the existence or effectiveness of any security measures it takes. The user agrees that Elena cosmetics will not be liable for any claims, losses or damages of any kind that may result from access, disclosure, use or modification by any authorized or unauthorized party or from the introduction of viruses, software or any other harmful factors and whatsoever. This results in effects on the personal data stored on the website/application.

Limitation of liability

Under no circumstances will Elena cosmetics, its affiliates, partners, employees, officers, directors, or insurers with whom you deal, be liable to you or anyone else for any costs or damages (including any special or third-party damages). intended, punitive, indirect or consequential), or any liability whatsoever, arising or resulting from the collection, use, transmission, processing or storage of personal information as a result of your accessing our Websites/Apps by other means.

Law and the competent courts

All disputes arising from the provision of this service shall be within the jurisdiction of the law of the country (“jurisdictional jurisdiction”) in which you registered your personal information on the / website. For further clarification, it exclusively includes the countries in which Elena cosmetics operates the stores or the website/application. The jurisdictional departments are competent to consider disputes in accordance with this privacy policy, depending on the country in which the dispute arose.