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Terms and conditions for purchase.


This page sets out the legal terms and conditions (Terms and Conditions) under which The Naturals Company for Trading and Supplying Cosmetics or its affiliated brands sells the product(s) listed on this website (Website). These terms and conditions are subject to change at any time, so you should review them before making any new purchase. We strive to comply with international standards related to distance selling and e-commerce at all times. If you have any questions, please contact us.

  • the demand

By ordering Products through our Website, you confirm that you wish to enter into a contract with us for the purchase of those Products at the prices indicated on the date and time at which you place your order. We reserve the right to change the prices of products from time to time, for example during periods when products are being promoted or if products are incorrectly priced. If the corrected price of the Products at the time of your order is higher than the price quoted to you, we will contact you for your directions regarding the process before accepting your order. Prices are exclusive of any Value Added Tax (i.e. Value Added Tax, Goods and Services Tax or any other similar taxes or charges) applicable under prevailing law.

Please note that completing the online purchase process or sending our confirmation email does not constitute acceptance of your order by us. However, your order is considered acceptable to us when it is delivered to you only, subject to receipt of the full amount. You can review the submitted applications and review their current status at any time by visiting our website and clicking on “Login” at the top of the page and then on “My Account”.

If we are unable to supply the products you ordered and we do not complete your order for any reason, for example ordering more than 15 pieces of the same product, we will let you know. This may be because the required product is out of stock, or we have found an error in the price of the product. If you have paid for these products, we will refund you the full amount paid using the same method of payment as quickly as possible and reasonable.​

  • Delivery and receiving

We will do our best to deliver the Products to your address on the estimated delivery/delivery date which is specified in our order confirmation email. If we are unable to meet the delivery/collection date, we will contact you as soon as possible to set another estimated date. We will inform you when the order will be ready for collection or delivery at the address, as applicable. If you wish to receive it in one of our stores, you must receive the order within 10 working days of notifying you that the order is ready, and in the event that the order is not received, we reserve the right to cancel the order without the need for any notification, and return the products to our warehouses and (if necessary and possible) refund the amount to The card you paid for.

If you choose delivery to your address and no one is available at the specified address at the time of delivery, the delivery company will contact you to arrange another delivery time. Products may be left with third parties (such as a concierge or housemaid) with your express authorization.

The risk of the products you order (including the risk of loss and/or damage to the products) passes to you when they are delivered to the delivery address specified in your order. than expected). In such cases, we will do our best to keep you informed but we will not be liable to you for such delay or failure to deliver..

  • E-gift card

    Once the e-Gift Cards have been issued, our company will have no responsibility or liability whatsoever for theft or unauthorized use of the e-Gift Cards.

    promotions
    We may run promotional offers on the Website from time to time and in such cases certain terms and conditions apply. Some of these offers may be time-limited and some orders may not qualify for these offers if you do not complete them completely within the stated time period. Offers that give you a free item (such as buy 1 get 1 free) are only valid on products that have the offer tag on the product detail page, and the lowest priced product will be considered the free item, unless the offer indicates otherwise.

    Offers may not be combined with any discounts, offers or coupons unless specifically specified otherwise. We reserve the right to modify or terminate the offer at any time without prior notice.

  • Promotional offers and discounts do not apply to Elena bundels that contain more than one product in one product, for example (Waves deep Moisturizing bundle)



  • Offers may not be combined with any discounts, offers or coupons unless specifically specified otherwise. We reserve the right to modify or terminate the offer at any time without prior notice.