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Shipping Policy – Elena Cosmetics

Shipping Policy – Elena Cosmetics

At Elena Cosmetics, we are committed to delivering your orders quickly, safely, and with the best possible experience.

Please read the following shipping policy for full details: 

1. Estimated Delivery Dates


  • The estimated delivery date for each product is clearly displayed on its product page.

  • This date is the main reference for when you can expect to receive your order


2. Order Notifications & Tracking

  • Once your order is prepared and leaves our warehouse, you will receive an email confirmation.

  • As soon as the courier picks up your order, you will receive a WhatsApp and SMS message From the delivery company on your phone with a direct tracking link to follow the shipment step by step.

3. Delivery Timeframes

  • Cairo & Giza: Usually within 2–4 business days.

  • Other governorates: Usually within 4–7 business days.

Delivery times may vary slightly during peak seasons, official holidays, or unforeseen circumstances such as weather conditions

4. Shipping Costs

  • Shipping costs are calculated automatically at checkout.

  • The exact cost depends on your delivery location and the value of your order.

  • The final shipping fee is always shown clearly before you confirm your order.

5. Delivery Coverage

We deliver to all governorates across Egypt through our trusted shipping partners.

6. Delays or Issues

  • In the rare case of unexpected delays, our Customer Care team will contact you to update you on your order.

  • If an order is lost or fails to arrive, you are entitled to a full refund or a free replacement shipment.

7. Returns & Exchanges

8. Contact Us

If you have any questions regarding shipping, you can contact us directly through: